499 com Privacy Policy
Your personal information is held by us in trust. This policy clearly states what data we collect, why we collect it, and how we keep it secure.
Last Updated: January 2025Table of Contents
1. Scope and Definitions
This privacy policy applies to all users of the 499 com platform — those who browse the website, create an account, make financial transactions, or use any of its services. By using the platform after reading and understanding this policy, you are considered to have agreed to its terms.
The meanings of some key terms used in this policy are clarified below:
- "Platform" refers to the 499 com website, mobile app, and all related digital services.
- "User" refers to any person who accesses or uses this platform.
- "Personal Information" refers to any information that can be used to identify a specific individual.
- "Processing" refers to any activity involving the collection, storage, analysis, use, or deletion of data.
499 com's Terms and Conditions and this privacy policy together form a complete agreement. You are encouraged to read both carefully.
Types of Collected Information
2.1 Identity Information
When registering an account, 499 com collects the following information:
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Username chosen by the user
2.2 Financial Information
To process deposits and withdrawals, 499 com collects the necessary mobile banking details, such as bKash, Nagad, Rocket, or Upay account numbers. 499 com never collects or stores any full PIN or secret password.
2.3 Technical and Behavioral Information
To improve service quality and ensure platform security, the following information is recorded automatically:
- IP address and device type
- Browser name and version
- Time of accessing the platform and session duration
- Which pages were visited and which games or sections were used
- Login history and security-related events
How Information Is Collected
3.1 Directly from the User
Information is collected directly through registration forms, identity verification processes, support chat conversations, and account settings changes.
3.2 Through Automated Technologies
While browsing the website and app, technical information is collected automatically via cookies, session storage, and web beacon technologies. This collection process is discussed in detail in section 7.
3.3 From Third-Party Payment Providers
When a transaction is completed via bKash, Nagad, Rocket, or Upay, the relevant mobile financial service may share transaction confirmation and limited identity-related information with 499 com. This information is used only for payment verification and fraud prevention.
499 com never collects information from third-party social media profiles or public databases without permission.
Purpose of Using Information
4.1 Account and Service Management
The primary use of collected information is to create and manage user accounts, process transactions, and provide customer support. Members of the 499 com 24/7 live chat and email support team have limited access to the account information needed to resolve issues.
4.2 Security and Fraud Prevention
Technical information is analyzed to maintain platform security and detect potential fraud or unauthorized access. Every session and transaction is monitored under SSL encryption and a security monitoring system.
4.3 Ensuring Responsible Gaming
499 com enforces its responsible gaming policy by analyzing behavioral data. If a user's behavior shows signs of risk, they may be proactively contacted.
4.4 Service Improvement
Overall usage patterns are analyzed to improve the platform's design, game catalog, and payment services. This analysis is always based on aggregated and anonymized data — no individual's information is examined separately.
4.5 Marketing and Communications
With the user's consent, emails or SMS messages may be sent about bonus offers, promotional information, and platform updates. This consent can be withdrawn at any time from account settings.
Data Storage and Security
5.1 Retention Period
All data is retained while the account is active. Even after an account is closed, financial transaction records and identity-related documents are kept for a specified period in accordance with applicable legal obligations. Once that period ends, the data is securely deleted or anonymized.
5.2 Technical Security Measures
499 com uses the following security measures:
- Data transfers are secured through SSL/TLS encryption
- Stored data is kept under encryption
- Every access is logged and regular security reviews are conducted
- Firewall and intrusion detection systems are active on the server infrastructure
No method on the internet is 100% impenetrable, but 499 com takes all reasonable steps to protect your information in line with the highest industry standards.
Sharing Information with Third Parties
6.1 When Information Is Shared
499 com does not sell users' personal information or transfer it to third parties for advertising purposes. Information may be shared in the following limited circumstances:
- Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology service providers: Technology partners engaged for server hosting, analytics, or security services may have limited access to data under contract.
- Legal obligations: Information may be provided to authorities as required by a court order or applicable law.
- Fraud prevention: Information may be shared with relevant authorities to help identify or investigate criminal activity.
6.2 Third-Party Websites
If the platform contains links to external sites, 499 com is not responsible for those sites' privacy policies. Users are advised to read the policies of other sites themselves before visiting them.
Cookies and Tracking Technologies
7.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. 499 com uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure the platform's core functionality.
- Functional cookies: To remember language preferences and other personalized settings.
- Analytics cookies: To understand which pages are used most — this data is always anonymized.
7.2 Managing Cookies
Cookies can be disabled or deleted from browser settings. However, disabling essential cookies may cause core services such as login and payment to stop working properly.
User Rights
8.1 Right to Access Information
You may request from 499 com at any time what information is stored about you and how it is being used. A response will be provided within a set period of receiving a reasonable request.
8.2 Right to Correction
If there is an error in your information, you may request that it be corrected. Some information can be changed directly in the account profile; the rest is updated through the support team.
8.3 Request for Deletion
Along with requesting account closure, you may ask for your personal information to be deleted. However, due to legal obligations, some data may need to be retained for a set period — you will be informed if this is the case.
8.4 Opting Out of Marketing Communications
If you do not want to receive promotional emails or SMS messages, you can use the unsubscribe link in any message or inform the support team. This change does not apply to transaction or security-related notifications.
To exercise any of your rights or to learn more, you can read our FAQ section or contact the support team directly.
Protection of Minors
499 com strictly follows a 21+ age policy. No one under the age of 21 is permitted to register, and personal information of minors is never knowingly collected. Age is verified at the time of registration and confirmed through the identity verification process.
If it is found that a minor's information was accidentally collected, that account will be closed immediately and the relevant data will be deleted. Parents or guardians with concerns about a child's account may contact our support team right away.
Policy Changes
499 com may update this privacy policy from time to time to keep pace with changes in service scope or legal requirements. When changes are made, the "Last Updated" date at the top of the page will be refreshed.
For significant changes, registered users will be notified in advance by email or through an in-platform notice. Continuing to use the platform after the notice is considered consent to the updated policy.
To view a previous version of the policy, a request can be made through the support team.
Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact the 499 com support team:
- Live Chat: 24/7 direct chat from any page on the platform
- Email: [email protected]
Our support team provides service in both Bengali and English. For general questions, first check our About Us page — it contains detailed information about how the platform operates.
For formal requests to access or delete data, please contact us by email and clearly state the nature of your request — this will help us resolve it faster.