499 com Terms and Conditions

These terms and conditions ("Terms") apply to the 499 com platform and all services under it. "Platform" refers to 499 com's website, mobile application, and all related digital services. "User" or "Member" refers to any person who has registered on this platform or is using its services.

These Terms apply equally to all registered and unregistered users. Using any service on 499 com means you have fully read, understood, and accepted these Terms. If you disagree with the Terms, please stop using the platform.

Some key terms used in these Terms:

• "Services" — Casino games, sports betting, live casino, and other gaming activities available on the platform.
• "Balance" — The combined total of real money and bonus money held in a user's account.
• "Bonus" — Any promotional benefit offered by 499 com, which comes with specific conditions.
• "KYC" — The identity verification process (Know Your Customer), which may be required in certain situations.

To create an account on 499 com and use its services, a user must meet all of the following conditions:

2.1 Age Requirement

Users must be at least 21 years old to register on the platform. Minors are strictly prohibited from creating or using an account. 499 com reserves the right to verify age-related information and may request proof of age when necessary.

2.2 One Account Policy

Each person is permitted only one account. If a single person is found operating multiple accounts, all accounts may be suspended and the entire balance may be forfeited. Multiple members of the same household or users sharing the same device or IP address may use separate accounts, but it is advisable to inform our support team in advance.

2.3 Accuracy of Registration Details

All information provided at the time of registration must be accurate, complete, and up to date. Providing false or misleading information may result in account closure as well as the withholding of any pending withdrawals. It is the user's responsibility to notify the support team immediately if any details change.

It is entirely the user's responsibility to keep their account password and login details confidential. 499 com will never ask any member for their password via email or live chat.

• Do not allow anyone else to use your account.
• Change your password regularly and avoid passwords that are easy to guess.
• If you notice any unauthorised access or suspicious activity on your account, contact our 24/7 live chat support immediately.
• If you log in on a shared device, always log out at the end of your session.

499 com will not be held responsible for any loss resulting from negligent use of an account. If a third party accesses the account or withdraws funds due to the user's own negligence, claims for compensation will not be accepted.

Deposits on 499 com can currently be made via bKash, Nagad, Rocket, and Upay. These mobile financial services offer fast and convenient payment options for members in Bangladesh.

4.1 Minimum Deposit

4.2 Deposit Processing

Deposits are generally credited to the account instantly. If a deposit is delayed for any reason, please contact the support team with proof of payment.

4.3 Ownership and Third-Party Payments

The mobile account used for deposits must be registered in the name of the account holder. Deposits made from a mobile number registered to a third party will not be accepted and may be returned if necessary.

4.4 Confirming the Correct Amount

Please check the amount carefully before making a deposit. If an incorrect amount is deposited, 499 com will try to assist with a correction, but this may not always be possible.

The following conditions apply when withdrawing winnings. Withdrawals are also processed via bKash, Nagad, Rocket, and Upay.

5.1 Minimum Withdrawal

5.2 Processing Time

Approved withdrawals are generally completed within 5 to 30 minutes. This time may occasionally be longer due to temporary issues with a bank or payment gateway.

5.3 Identity Verification

For large withdrawal amounts or for security reasons, 499 com may ask the member to complete identity verification (KYC). This step is taken for the member's own protection.

5.4 Matching Mobile Number

The mobile number provided at the time of withdrawal must match the details given during registration. Requests to send funds to a different number will not be fulfilled without proper verification.

5.5 Bonus-Related Conditions

To withdraw from a bonus balance, the relevant wagering requirements must be met. See the Bonuses section below for details.

499 com offers various promotional offers. Each bonus has its own terms and conditions, which must be followed strictly.

6.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to ৳20,000. For example, depositing ৳1,000 adds ৳1,500 as a bonus, bringing the total balance to ৳2,500. To withdraw this bonus, the bonus amount must be wagered 10 times — meaning bets totalling ৳1,500 × 10 = ৳15,000 must be completed before withdrawing from the bonus.

6.2 General Bonus Terms

• Bonuses are only available to registered members.
• Multiple bonuses cannot be active at the same time — a new bonus should not be claimed until the current one is completed.
• Wagers placed outside the specified games or game categories may not count towards the wagering requirement.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.
• If misuse of a bonus is proven, the account will be suspended and all bonuses will be cancelled.

6.3 VIP Cashback

499 com's VIP programme has three tiers — Bronze, Silver, and Gold — each with a weekly cashback benefit. For example, if a Silver member's net loss in one week is ৳20,000, they will receive ৳20,000 × 0.5% = ৳100 cashback. Cashback is calculated based on the weekly net loss.

All games on 499 com operate using fair Random Number Generator (RNG) technology. Live casino games are streamed directly through Evolution, Pragmatic Play Live, and other verified studios.

7.1 Betting Rules

• Each game has its own minimum and maximum bet limits, which are displayed during gameplay.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If a round is left incomplete due to a technical error, the bet amount will be returned to the account.

7.2 Finality of Game Results

The result of every game round is considered final. No game result will be changed unless there is clear evidence of a technical error. In disputed situations, 499 com's system logs will serve as the definitive reference.

7.3 Internet Connection

It is the user's responsibility to ensure a stable internet connection while playing. If the connection is lost, the result of an incomplete game will be determined according to the system logs.

The following activities are strictly prohibited on the 499 com platform. Violating these prohibitions will result in permanent account closure and, where applicable, legal action may be taken:

1. Misusing bonus benefits or attempting to meet wagering requirements through unusual betting patterns.
2. Using automated software, bots, or scripts to play games or place bets.
3. Using the platform for money laundering or any illegal financial activity.
4. Using fraudulent or fake payment details.
5. Exploiting technical errors in game operations to gain an unfair advantage.
6. Harassing other members or engaging in abusive behaviour.
7. Operating multiple accounts or running an account on behalf of a third party.

We regularly monitor the activity of every account, and 499 com reserves the right to investigate any suspicious behaviour.

499 com reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

9.1 Grounds for Suspension

• Violation of any clause in these Terms.
• Failure to complete the identity verification process.
• Suspicious transactions or unusual betting patterns.
• An order from a court or law enforcement authority.

9.2 Closure at the User's Own Request

If a member wishes to close their account themselves, they can notify the support team via live chat or email. A self-exclusion option is also available in line with the Responsible Gaming guidelines.

9.3 Balance After Closure

If an account is closed due to a breach of terms, 499 com will decide whether to return the balance based on the circumstances involved. Bonus balances will not be returned under any circumstances.

499 com takes all reasonable steps to operate its services reliably. However, 499 com accepts no liability in the following cases:

• Loss caused by internet connection failures.
• Delays caused by technical issues with third-party payment providers.
• Game interruptions caused by problems with the user's own device or software.
• Account access by a third party due to the user's own negligent actions.
• Services being temporarily unavailable due to unexpected technical failures or natural disasters.

In any circumstance, 499 com's financial liability is limited to the amount of the relevant transaction. 499 com will not be liable for indirect losses or lost profits.

499 com reserves the right to modify these terms and conditions, in part or in full, at any time. Members will be notified by email or on the platform in the case of significant changes.

Continuing to use the platform after any changes means you have accepted the new terms and conditions. You are therefore advised to check this page regularly. The "Last Updated" date at the top of the page always indicates the date of the most recent change.

If you have any questions or complaints about these terms and conditions, please contact our 24/7 support team. We provide support in both Bengali and English.

• Live Chat: Available directly on the platform, 24 hours a day.
• Email: [email protected]

For quick answers to common questions, you can also visit our Frequently Asked Questions (FAQ) section, which contains answers to many common questions about accounts, payments, and games.